Trouble Connecting New Charge

[mixofsix]

I have replaced my charge with a new one, but am having trouble connecting it to my iPhone.

I removed the old device from the account and then started the process to add a new charge.

I press and hold the power button and it says Connecting to Tracker but gets no further.

Please advise how I can get this connected.

Thanks.

[DerrickS]

Hi @mixofsix,

If you had call notifications set up on your original Charge, I'd first recommend going into your iOS settings and forget the Bluetooth bond between your iOS device and Charge.

Next, I would recommend restarting the Charge you want to setup, reboot your iOS device, turn off your Bluetooth for 10 seconds in your iOS settings, and then turn it back on.

Finally, I'd recommend using the "Replacing a Tracker or Adding Another Tracker to an Existing Account" instructions listed here to replace your old Charge with the new one.

This should help, but keep me posted!