09-17-2018 12:40 - last edited on 09-19-2018 07:42 by MarcoGFitbit
09-17-2018 12:40 - last edited on 09-19-2018 07:42 by MarcoGFitbit
When I first bought my Versa, I uploaded the app on my phone and it worked fine. I was able to use
all the tracking, including sleep. Well.....it stopped working so I deleted the app several times, restarted phone, restarted blue tooth and nothing is working.
When I re-upload the fitbit app, everything goes well until its time for the phone to connect to the tracker,
it sits there endlessly. And nothing happens. It reads " connecting to tracker" on my phone.
Is there something else I can do? I would like to track my sleep and everything else the Versa offers.
Thanks,
DebA
Moderator Edit: Clarified Subject.
09-18-2018 04:31
09-18-2018 04:31
Having tried restarting your phone without any luck, I would try restarting your fitbit by:
You could also try "forgetting" the link to the fitbit in your phone's bluetooth settings.
09-19-2018 07:48
09-19-2018 07:48
Hello @debadamsapple, thanks for joining the Fitbit Community, it's great to have you on board. It' great to see you too @SteveH, thanks for all your help.
@debadamsapple, I appreciate your participation in the Forums and for sharing your experience with us. If you have already restarted your Versa as @SteveH mentioned and you're still having trouble setting it up, I would like to suggest you the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
02-28-2019 09:51
02-28-2019 09:51
I've tried everything that has been mentioned and still can't pair my versa to my phone. I deleted/removed it from my account, deleted the app, downloaded the app again, restarted phone, watch and still nothing. I get stuck when I enter the 4 digit code on my phone and it states connecting to Fitbit but nothing happens after that. Any other suggestions?
03-05-2019 08:03
03-05-2019 08:03
Hello @Garza47, have a warm welcome to the Fitbit Community, it's great to have you on board.
First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.