Trouble reconnecting my Fitbit Alta HR to my app

[Destinyxoxo1]

So with getting the new iOS update, my Bluetooth wouldn’t connect to my Fitbit. I read instruction telling me to disconnect my Fitbit and then reconnect it as a whole. My Fitbit now will not reconnect. When I get to the terms & policies page where you click “I agree”, it just doesn’t do anything... Help

Moderator edit: format 

[MariamV]

Hey there @Destinyxoxo1, welcome aboard! In this case, I recommend restarting your Alta HR by doing the following:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Alta HR will begin charging.
3. Press the button on your charging cable three times within four seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

After the restart, attempt to set up your tracker again by doing the following:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your Alta HR and follow the onscreen instructions to continue.

I really hope this helps. Feel free to post back!