help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Two stats are not loaded in the iOS app

‎05-23-2025 05:02

‎05-23-2025 05:02

Since an update 2-3 weeks ago, two stats are not loading in my iOS app:

- hourly activity on the main screen
- steps screen (after clicking on it on the main screen)

They are just loading "forever" and don't display any data.

Addtionally, the "gauge" chart for sleep is broken

 

Best Answer
3 REPLIES 3

‎05-23-2025 05:04

‎05-23-2025 05:04

IMG_3312.png

 

IMG_3311.jpeg

 

IMG_3310.jpeg

 

Best Answer
0 Votes

‎05-23-2025 05:08

In response to holgrich86

‎05-23-2025 05:08

reinstalling the app the job

Best Answer
0 Votes

‎05-23-2025 06:40

In response to holgrich86

‎05-23-2025 06:40

Hi there @holgrich86!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that the Fitbit app is not showing your stats. 

Have you already downloaded the newest Fitbit app version?

Additionally, I suggest you try to do the following:

  1. Logout. 
  2. Uninstall.
  3. Reinstall. 
  4. Login.
Best Answer
0 Votes