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Unable to Log In to the Fitbit app on iOS

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‎02-27-2017 09:17 - last edited on ‎03-01-2017 06:23 by Moderator Alum

‎02-27-2017 09:17 - last edited on ‎03-01-2017 06:23 by Moderator Alum

Yesterday it was a problem to sync. Today it was still the same so i did reinstall the fitbit app. Now it will not log in on my iphone but i can log in on my browser but not in the app.... 

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‎03-01-2017 06:22 - edited ‎03-01-2017 06:26

‎03-01-2017 06:22 - edited ‎03-01-2017 06:26

Hello @krestine, good to see you again! Usually we do not recommend to uninstall and reinstall the app, since this troubleshoot steps is as a last resource depending of the scenario. 

 

Now since you are not able to log in to your Fitbit account, make sure you are using the correct credentials of your Fitbit account. If this is not the problem try to attempt a password reset using the "Forgot Password" link on the iOS App. After resetting the password, try to login to the app again.

 

As a workaround you can tried the suggestion from this post. Some users have found this as a solution for this issue

 

Hope this helps, keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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