Unable to access Fitbit app on iPhone 8

[coldpalmer]

the fitbit app is not working on my iphone 8 i don’t know if it’s because my phone is too old but the login for the app just says try again later. i know my account works because it works on my ipad

Moderator Edit: Clarified subject

[Odyssey13]

Hi @coldpalmer  this article - click to go there - tells the requirements for your phone or tablet. You'll need a minimum of iOS 15.

[coldpalmer]

thanks @Odyssey13 but i have IOS 16.7 so shouldn’t it work?

[LizzyFitbit]

Welcome to the forums, @coldpalmer. @Odyssey13 Thanks for your help!

@coldpalmer Because your phone meets the requirements, the Fitbit app should work correctly. Because that's not your case, let's try uninstalling and reinstalling the Fitbit app as a last resort and reboot your phone afterward. Then, open the Fitbit app and enter your credentials to log in to your account.

[coldpalmer]

i have tried everything you said but thanks for replying, i think it’s just because my phone is starting to get older and slower

[LizzyFitbit]

@coldpalmer It's good to see you again.

You're welcome, and thanks to you for keeping me posted. I understand where you're coming from and please don't hesitate to reach out if you have any other questions. Everyone in the forums, including me, will be happy to help you out.

Have a good one!