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Unable to access to the Fitbit app

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‎06-20-2020 21:29 - last edited on ‎06-26-2020 12:41 by Fitbit Moderator

‎06-20-2020 21:29 - last edited on ‎06-26-2020 12:41 by Fitbit Moderator

I want to download fit bit app again because I shut down my Fitbit Versa 2, but app says my email already has an account

 

Moderator Edit: Clarified subject

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‎06-26-2020 12:49 - edited ‎06-26-2020 13:13

‎06-26-2020 12:49 - edited ‎06-26-2020 13:13

Hi @Lynnie1952. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention and let me help you to access to the Fitbit app. Just to confirm, do you recall to have created a Fitbit account before? If that's correct, you'll need to select the Log In option in the Fitbit app to access your existing account. In case you don't remember your password, you can reset it by following the steps described in this help article.

 

By the way, I’ve moved your post to this new thread so we can keep the forums organized and you can receive a answer to your inquiry.

 

I'll be around, keep me posted.

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‎06-26-2020 12:49 - edited ‎06-26-2020 13:13

‎06-26-2020 12:49 - edited ‎06-26-2020 13:13

Hi @Lynnie1952. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention and let me help you to access to the Fitbit app. Just to confirm, do you recall to have created a Fitbit account before? If that's correct, you'll need to select the Log In option in the Fitbit app to access your existing account. In case you don't remember your password, you can reset it by following the steps described in this help article.

 

By the way, I’ve moved your post to this new thread so we can keep the forums organized and you can receive a answer to your inquiry.

 

I'll be around, keep me posted.

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‎06-26-2020 14:42

In response to LizzyFitbit

‎06-26-2020 14:42

Thanks so much for getting back to me. I got myself into a bit of a dither and panicked, but all good I finally worked out what to do.
Lyn😊

Sent from my iPhone
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‎06-28-2020 10:41

In response to Lynnie1952

‎06-28-2020 10:41

Hi @Lynnie1952. Nice to see you here.

 

You're welcome and thanks to you for keeping me informed. I'm glad that you were able to log in to your Fitbit account and I hope you continue enjoying the Fitbit experience.

 

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

See you around. 😊

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