help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to add heart rate and sleep tiles to Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2022 11:08 - last edited on ‎09-25-2022 15:14 by Fitbit Moderator

‎09-25-2022 11:08 - last edited on ‎09-25-2022 15:14 by Fitbit Moderator

Suddenly my dashboard is not showing sleep and heart rate and I’m not able to turn off my notifications to my Sense

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-25-2022 15:21 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

In response to nalaz

‎09-25-2022 15:21 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

Welcome to the forums, @nalaz. @Heather-S Thanks for stopping by to help our member.

@nalaz I've moved your posts to the iOS App board so we can keep the forums organized. Thanks for trying the suggestions shared by @Heather-S and just to confirm, is your Sense syncing correctly? I'm asking this as some tiles such as sleep and heart rate will appear as long as you have a Fitbit device that supports these stats paired on the Fitbit app. Assuming this is the case, I'd recommend setting up your watch as a new device. Once that is done, try editing the tiles on the dashboard one more time and let us know if it works.

About your other question, swipe right from the clock face on your watch to access the quick settings. Then turn on DND to turn off all the notifications on your watch. To learn more about the quick settings, check this help article.

View best answer in original post

Best Answer
0 Votes
9 REPLIES 9

‎09-25-2022 11:37

‎09-25-2022 11:37

@nalaz If you select the "Edit" button in the upper right hand corner and scroll down, is there an option to add back in the sleep and heart rate tiles?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎09-25-2022 14:04

In response to Heather-S

‎09-25-2022 14:04

No there is not the option. And when I go to discover and then try to go to hear rate and sleep that way, they are greyed out and don’t let me add them that way either 

Best Answer

‎09-25-2022 15:21 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

In response to nalaz

‎09-25-2022 15:21 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

Welcome to the forums, @nalaz. @Heather-S Thanks for stopping by to help our member.

@nalaz I've moved your posts to the iOS App board so we can keep the forums organized. Thanks for trying the suggestions shared by @Heather-S and just to confirm, is your Sense syncing correctly? I'm asking this as some tiles such as sleep and heart rate will appear as long as you have a Fitbit device that supports these stats paired on the Fitbit app. Assuming this is the case, I'd recommend setting up your watch as a new device. Once that is done, try editing the tiles on the dashboard one more time and let us know if it works.

About your other question, swipe right from the clock face on your watch to access the quick settings. Then turn on DND to turn off all the notifications on your watch. To learn more about the quick settings, check this help article.

Best Answer
0 Votes

‎09-25-2022 18:21

In response to nalaz

‎09-25-2022 18:21

@nalaz Have you tried uninstalling and reinstalling the Fitbit app?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎09-25-2022 18:31

In response to Heather-S

‎09-25-2022 18:31

Yes, multiple times. I suspect it has something to do with the iOS update. Maybe a glitch 🤷🏻‍:female_sign: 

Best Answer
0 Votes

‎09-25-2022 18:34

In response to LizzyFitbit

‎09-25-2022 18:34

It’s not syncing at all. My phone can’t find it on Bluetooth either.

Best Answer
0 Votes

‎09-25-2022 18:35

In response to nalaz

‎09-25-2022 18:35

I’ve had this for almost 2 years so I’m not a novice

Best Answer
0 Votes

‎09-25-2022 18:52

In response to LizzyFitbit

‎09-25-2022 18:52

I setup as new device and it’s all back to normal. Thanks for the suggestion 

Best Answer

‎09-27-2022 17:32 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

In response to nalaz

‎09-27-2022 17:32 - last edited on ‎05-08-2024 05:43 by Fitbit Moderator

Hi @nalaz, it's nice to see you again. @Heather-S Thanks for your great help.

@nalaz That's great news! I'm glad this got resolved after setting up your Sense, and thanks for all your efforts. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Keep up the super stepping! 😎

Best Answer
0 Votes