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Unable to edit privacy settings on current iOS version 2.36

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‎06-09-2017 09:49 - last edited on ‎12-02-2024 07:32 by Fitbit Moderator

‎06-09-2017 09:49 - last edited on ‎12-02-2024 07:32 by Fitbit Moderator

On the current version of the iOS app 2.36 you will be unable to update Privacy Settings (who can see your daily step count). Our engineers are aware of this and working to get this resolved shortly.

In the meantime, if you need to update your privacy settings, force quit the app. You can then update your settings through the website at www.fitbit.com/settings/privacy.  

Stay tuned to this post for further updates. Thanks very much for your patience.  

Actively managing your weight? Find accountability buddies on the Manage Weight board

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4 REPLIES 4

‎06-18-2017 20:11

‎06-18-2017 20:11

This happened to me too. I called Fitbit and he walked me through the steps and fixed it. It's no longer an issue for me. Call. They are very helpful 

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‎06-26-2017 15:11

‎06-26-2017 15:11

What does "force quit the app" entail?

Thanks.

@KateFitbit wrote:

On the current version of the iOS app 2.36 you will be unable to update Privacy Settings (who can see your daily step count). Our engineers are aware of this and working to get this resolved shortly.

 

In the meantime, if you need to update your privacy settings, force quit the app. You can then update your settings through the website at www.fitbit.com/settings/privacy.  

  

Stay tuned to this post for further updates. Thanks very much for your patience.  

 

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0 Votes

‎06-28-2017 15:45

In response to SunsetRunner

‎06-28-2017 15:45

@SunsetRunner Hi there. Double tap your home button on the app, if you see the Fitbit app card swipe up, it will now be closed. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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‎07-19-2017 15:45

In response to KateFitbit

‎07-19-2017 15:45

This issue was resolved in the latest app update. I will be closing this thread for further replies. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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