05-16-2017
20:01
- last edited on
05-17-2017
08:15
by
MarcoGFitbit
05-16-2017
20:01
- last edited on
05-17-2017
08:15
by
MarcoGFitbit
I am unable to enter my calories for most of the day - it seems to come around late in the day - anyone else
having this issue?
Moderator Edit: Clarified Subject.
05-17-2017 08:19
05-17-2017 08:19
Hello @nicolevallance, thanks for joining us, it's great to see new faces around!
When you mention that you're unable to enter your calories, are you referring to food logs or calories burned through exercises? Have you tried to force-close the app by double tapping the home button on your phone and swiping up the app?
Thanks for your patience, I'll be waiting for your reply!
05-17-2017 17:21
05-17-2017 17:21
Oh yes I have tried everything! Even completely logged out and in if the app
05-17-2017 17:21
05-17-2017 17:21
Sorry and I mean food logs
05-18-2017 08:23
05-18-2017 08:23
Hello @nicolevallance, I hope you're having a great day, thanks for taking the time to reply.
This seems very odd; however, I would like to suggest you to go the food section of the online Dashboard and check if your food logs are being recorded here. If they are, please log out from the app, then restart your phone and log back in. After that, tap on the food tile and check if the information updated correctly.
Please give it a try and let me know the outcome!