06-03-2018
11:18
- last edited on
06-04-2018
08:22
by
MarcoGFitbit
06-03-2018
11:18
- last edited on
06-04-2018
08:22
by
MarcoGFitbit
It’s not syncing my sleep. Worked for sat but not working for Sun. I tried multiple times trying to get my sleep info
Moderator Edit: Clarified Subject.
06-04-2018 08:28 - edited 06-04-2018 08:29
06-04-2018 08:28 - edited 06-04-2018 08:29
Hello @SunsetRunner, I hope you're doing well, it's nice to see you around.
Thanks for bringing this situation to my attention. Which tracker are you currently using? Did your tracker or watch synced the rest of your stats (steps, distance, calories burned, etc.)? If so, it's possible the app is not showing correctly the information already synced. To check this, go to the sleep section of your online Dashboard and check if your sleep log is showing here. If it is, try the following in the app:
Now, if your sleep log is not found, my best recommendation would to restart your tracker, then log in your sleep manually for the missing day. To do this, open the Fitbit app, tap on the sleep tile, then on the plus sign on the top right corner and enter the start and finish time for your sleep log. Restarting your tracker will help your tracker record your sleep correctly.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
06-04-2018 16:59
06-04-2018 16:59
06-05-2018 05:12
06-05-2018 05:12
Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back to me and let me know your sleep synced the next day, I'm very glad. If you have restarted your tracker already please monitor your tracker and let me know if you experience issues with sleep logs again, I'll be happy to help.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!