Unable to get Notifications on Charge 3.

[Eggbert]

Ongoing issues having Charge 3 and iPhone 7 (with latest iOS). 

Going through all the troubleshooting suggestions, the Charge 3 will stop sending notifications after a few days. Have to set up C3 from scratch. Have to set up all the alarms I need every time. Not an issue that’s killing me but I’m sure disappointed. Got the C3 to replace my Blaze which has such poor cardio functions but at least worked. Constant complaints from people and then we all get pointed to troubleshooting. This product doesn’t work properly. 

Moderator Edit: Clarified Subject.

[Rich_Laue]

Hello @Eggbert when requesting help with a phone issue it is really helpful to know whay type of phone we are referring to. 

For more the best I can do is direct you to the FAQ and setup instructions for each type of phone. 

How do I get notifications from my phone on my Fitbit device?

My Fitbit device isn't receiving notifications from my phone

[Eggbert]

Iphone 7 with iOS 12.2.

[MarcoGFitbit]

Hello @Eggbert I hope you're doing well, it's nice to see you around the Fitbit Community. It's nice to see you too @Rich_Laue thanks for all your help. 😄

@Eggbert I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far and for providing information about your phone. At this moment, if you have followed the instructions provided by @Rich_Laue and you're still having trouble with Notifications, please go to your phone Settings > Bluetooth and remove every Fitbit device on this list except for your Charge 3. 

Please give these a try and let us know the outcome! 

[Eggbert]

Nothing new?  Still not getting notifications. 

[MarcoGFitbit]

Hello @Eggbert thanks for replying, I appreciate you have come back. 😄

Tell me, were you able to try the troubleshooting steps provided by @Rich_Laue? Knowing exactly which troubleshooting steps have you tried so far will be very helpful for us to determine what we should do next, so please, let us know what you have tried on your Charge 3 and the Fitbit app. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Eggbert]

After troubleshooting the device was replaced. Thanks. 

[MarcoGFitbit]

Hello @Eggbert I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know your device was replaced, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!