Unable to get any messages/calls and did a reset

[Ssaxon9917]

Hello!

I know Fitbit has been having issues with the update on iPhone but I’m at my whits end. I stopped getting text messages after the iPhone update. About a week ago I stopped get any notifications; no calls, no texts, nothing. I have gone through the list of tips that Fitbit has offered (making sure Bluetooth is on. Checking to make sure my test message say allow.  Checking the Fitbit app to make sure it’s all good there.). I noticed that my Fitbit app would have to load the steps etc after I opened the app even though I have the all day sync on. 

Today I decided to do a factory reset. After the reset, My Fitbit app said the versa lite needs an update (I feel like I’ve updated it 2 times already since this issue). Since the reset, the Fitbit has been unable to update or start up. It’s in this stuck phase of trying to update but just for 10% it takes 2 hours and than my Fitbit gives up and the app tells me the update failed. It’s currently stuck on the Fitbit logo. 

Please Help me. I’m at the point where I may beg Fitbit for a new device. 

[SunsetRunner]

Hello and welcome to the Fitbit Community @Ssaxon9917 

Im sorry that your having an issue completing the Firmware update with your Versa Lite. This link will provide you will useful tips and troubleshooting steps to help you with this issue here: https://help.fitbit.com/articles/en_US/Help_article/2047/?q=Firmware&l=en_US&fs=Search&pn=1

Unfortunately the notifications issue that you spoke about in your post is a known issue at this time. You can find information, tips, possible workarounds and updated information on the notifications issue here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

😃 Hopefully the link above will help you with your a Firmware issue. Keep me posted 

[SunsetRunner]

Hello again @Ssaxon9917 

I wanted to check back in with you to see if your still having issues with the Firmware update you were trying to intall. 
😉 Please keep me posted 

[Ssaxon9917]

Yes it’s still not working. I did everyone on the list that you sent. What’s happening is that the update is taking so long to download that it seems to get stuck and than gives up. I keep both phone and Fitbit plugged in but after 5 hours of trying to finish updating it froze and couldn’t complete it. It’s the same thing that’s been happening.

[SunsetRunner]

Hello again @Ssaxon9917 

Lets start this Firmware update fresh again. 

Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

😃 please come back and keep me posted

[Ssaxon9917]

Alright. I’m stuck on the part where I connect the Fitbit to WiFi. I go to today> Click on my face> click on my versa and than I don’t see anywhere where I update the WiFi settings. I’m on the page where I change the clock face, apps, how to, notifications etc.

Send help.

[SunsetRunner]

Hello again @Ssaxon9917 

I’m sorry for the late response. This link may help: https://help.fitbit.com/articles/en_US/Help_article/2249/?l=en_US&c=Topics%3ATroubleshooting&p=versa... you might find this link interesting as well: https://thedroidguy.com/2019/10/how-to-connect-fitbit-versa-to-wi-fi-1096136

[Ssaxon9917]

Hey, so yeah. Is there a way we can chat on the phone or IM? I looked at YouTube videos on how to turn on the WiFi and it looks like I don’t have that option on my Fitbit screen.y Fitbit is stuck on the screen where it says “download the Fitbit app to get started” but it’s already connected to my app.... I’ve restarted the Versa lite and removed it numerous times and added it back.

[SunsetRunner]

Hello again @Ssaxon9917 

Im sorry for the slow response. No I’m not able to converse with you on the phone. I don’t work for Fitbit. I am a volunteer for Fitbit. But if you feel that you would be better suited to converse with someone verbally over the phone during the set up I would suggest calling Fitbit Customer Service. You can contact here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB 

If you want to try and proceed please make sure that your trying to connect to a compatible WiFi. and that your not below 25% on your battery level on your Versa. Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. 
Please look here to help troubleshoot why you can’t connect to your WiFi. Pay SPECIAL ATTENTION to the Step 1 and Step 2 listed: https://help.fitbit.com/articles/en_US/Help_article/2249/?q=WiFi&l=en_US&fs=Search&pn=1#Add

Keep me posted