Unable to get notifications on Versa (iPhone XS MAX)

[nascargirl1997]

I recently stopped getting text notification or call notifications on my fitbit Versa. I will delete the device from the fitbit app then reinstall. At times then it will work but when I leave home and get to another place that has different wifi it stops working. Then I have issues trying to get notifications so I delete the device and start over again. Not always will it work.

I will click on notifications and it will say needs to pair with bluetooth which is already is on bluetooth but i click pair for that and all day sync and then it just sits and spins.

Very frustrating Fitbit!

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, unfortunately the notifications issue is a known problem with the iPhones. See this youtube video for a solution: https://www.youtube.com/watch?v=p2-0e2l4D8U

[boogiesig]

Me too!!

[MarcoGFitbit]

Hello @boogiesig and @nascargirl1997 thanks for joining the Fitbit Community, it's great to have you on board! It's nice to see you too @SunsetRunner 😄

@boogiesig and @nascargirl1997 I sincerely apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally.
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

Give these steps a try and let us know the outcome.