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Unable to get text Notifications on Versa

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‎05-27-2019 13:11 - last edited on ‎05-28-2019 03:59 by Moderator Alum

‎05-27-2019 13:11 - last edited on ‎05-28-2019 03:59 by Moderator Alum

Hey

I’ve read a lot of questions/ answers on versa’s not receiving text notifications and I’ve tried all the suggestions. I can receive what’s app, Facebook and phone call notifications but texts. Is there anything else I can try? I’m really disappointed...

 

Moderator Edit: Clarified Subject.

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‎05-28-2019 04:02

‎05-28-2019 04:02

Hello @AHumphries thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know you've already tried to troubleshoot this situation. At this moment, as you're able to receive call and app Notifications, I would like to suggest you to go to your phone Settings > Notifications > Messages and make sure your screen looks like this:

 

TextNotifications.png

 

Make sure that under Sounds you have selected any other than "none". 

 

Give this a try and let us know how it goes, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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