08-09-2019
15:53
- last edited on
08-11-2019
13:58
by
LizzyFitbit
08-09-2019
15:53
- last edited on
08-11-2019
13:58
by
LizzyFitbit
Hi, I’ve updated my Fitbit app but for some reason when I go to log in water or food it takes me to my weight app which only logs my weight. This means I can’t log any food or water on my Fitbit. Is this an error or am I clicking on the wrong buttons?
thanks
emma
Moderator edit: updated subject for clarity
08-11-2019 14:04
08-11-2019 14:04
Hi @SunsetRunner, welcome to the Forums! I'm sorry for my delayed response.
Thanks for letting me know about the behavior of the Fitbit app. This is a strange behavior, and let me help you out with this. I'd recommend to try the following steps to refresh the Fitbit app in your iPhone:
Keep me posted!
08-11-2019 15:29
08-11-2019 15:29
08-26-2019 13:01
08-26-2019 13:01
Hi @SunsetRunner. It's nice to see you here again. I'm sorry for my delayed response.
Thanks for sharing more details about this situation, and let's continue working on this. Our team has been receiving feedback from other users that were having the same issue with this 3rd party app. This issue was resolved with the latest Fitbit app version, so I'd recommend to update it with the steps described in this help article.
Give it a try and let me know how it goes!
06-17-2020 07:01
06-17-2020 07:01
I am also having this issue have updated the app and restarted but still no luck
06-22-2020 18:30
06-22-2020 18:30
Hi @eawatts. Welcome! It's great to see a new face around.
Thanks for joining this thread and for your efforts while troubleshooting this matter prior posting. To further investigate may I know if you're getting an error message when logging your food or water? If you're, please take a screenshot of it and attach it in your reply as described here.
Additionally, please provide me with your phone's model and OS/software version.
I look forward to your response.
05-10-2021 11:21
05-10-2021 11:21
Hi! I've been having this issue since yesterday too! I've also "forced stop" and rebooted but it's still not letting me add my food. 😭
05-12-2021 12:36
05-12-2021 12:36
Hi @OrganizedMom. Welcome on board.
Thanks for trying the steps suggested in this thread. I'm sorry for this inconvenience and please provide me with the following information so I can investigate on my end:
See you around.
05-12-2021 13:15
05-12-2021 13:15
05-13-2021
14:59
- last edited on
06-17-2024
10:21
by
MarreFitbit
05-13-2021
14:59
- last edited on
06-17-2024
10:21
by
MarreFitbit
Hi @OrganizedMom. I hope you're doing well.
That's great news! I'm glad you sorted this out by reinstalling the Fitbit app and thanks for your efforts. If you have time, I'd like to invite you to visit our Health & Wellness board where you can meet people, share your story and find great tips to reach a healthy and active lifestyle.
Have a good day!