Unable to log food

[ForesTLC]

The app is still adding multiple food entries and deleting food entries 😡

Moderator Edit: Clarified subject

[MariLuFitbit]

Hi @ForesTLC. It’s good to see you around in the forums!

Thank you for sharing what is happening with your Fitbit app. I'm sorry to hear that it doesn't work properly.  

In this case my recommendation is to confirm if you have the latest version of the Fitbit app, version 4.67. To check this please refer to the following link: How do I update the Fitbit app?

If you are still having the issue, please try turning your phone off and on again. 

[jandersh]

I'm seeing the same issue with my iPhone Fitbit app. When I log foods there is a delay before it shows up and then it often duplicates so that there are 3 entries for the 1 I actually added.

I've updated to the most recent version of the app, shutdown the phone, and deleted and reinstalled the app. None of these solved the issue.

[Sweet3n1]

The first update I ran the other day cause the food calories not to update after entering the foods. The second update that I ran a day or two later is now duplicating entries and giving me a very inflated calorie count. Now after the most recent iOS update, it will not even show me the duplicated food so I can delete them.

[MariLuFitbit]

Hi @jandersh and @Sweet3n1. It’s nice to see you here!

Thank you, these reports are incredibly useful. We are aware of this issue and are currently working on a solution. I will keep you posted as soon as I have more information. In the meantime, please ensure your app and device are updated to the latest version.

[suziebatts]

For about 2 weeks now, recent foods have been missing from my app.  I see that this was an issue several years ago and wonder how it to resolve it without losing my other data.  My Luxe has also been changing time zones on its own, even though I have selected manual.  I must say that the change from Fitbit to Google has not been for the better and I am seriously considering dropping my premium subscription.