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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Suzmurr, thanks for joining the Fitbit Community, it's always nice to see new members! 
If you're getting a message that the email you're entering has already been used, please restart your password and then log in with that same email and the new password you just have changed. If you're getting a new error message or a different one, please take a screenshot of it and reply to me with it, that will be very helpful for me to check this further.
Thanks for your patience, if there's anything else I can do for you, please feel free to reply. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Suzmurr, thanks for joining the Fitbit Community, it's always nice to see new members!
If you're getting a message that the email you're entering has already been used, please restart your password and then log in with that same email and the new password you just have changed. If you're getting a new error message or a different one, please take a screenshot of it and reply to me with it, that will be very helpful for me to check this further.
Thanks for your patience, if there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Suzmurr, I hope you're having a great day, thanks for taking the time to reply and let me know your issue has now been resolved, I appreciate it.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 
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