help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log in to the app in my new phone.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2016 20:32 - last edited on ‎08-21-2018 05:23 by Moderator Alum

‎06-21-2016 20:32 - last edited on ‎08-21-2018 05:23 by Moderator Alum

I am not able to log in on my fitbit app on my new iphone.  I reset the password several times today, and it would not work let me in. Kept saying username and password "Please check that your username and password are correct"  

 

I can log in on  my desktop using FaceBook but I dont have that choice in the Fitbit App.  I am getting very frustrated by this, I even searched the archives to see if I could find a solutiuon.  I did the date/time to automatic.  I rebooted the phone.  I deleted and redownloaded the Fitbit app.  NONE work.  

 

Ideas please.

 

Moderator Edit: Clarified Subject.

 

Best Answer
0 Votes
3 REPLIES 3

‎06-22-2016 04:37

‎06-22-2016 04:37

Welcome to the Fitbit Community @mama_runner01! I'd try logging on your desktop one more time and go to your profile settings. Once you get there, you will see the email address you're currently using with your account. Next to it, you will see the options to "Change Email and Change Password", click on "Change Password" and set one for your Fitbit account. The current password would be the one you use in your Facebook account. After making these changes you only have to open the Fitbit app in your iOS device, enter the email address you saw on the Online Dashboard and the password you set. Now you should be able to log in as usual in the Fitbit app.

 

Below I shared an image of what you should see while looking into your profile settings.

 

pass.png

 

Let me know how it goes.

Best Answer
0 Votes

‎08-20-2018 14:43

In response to SunsetRunner

‎08-20-2018 14:43

So I'm having the same issue and was hoping this reply would help, but apparently the website has changed so I can't find where to set the password for the app. 

Best Answer
0 Votes

‎08-21-2018 05:31

In response to jfwright2419z

‎08-21-2018 05:31

Hello @jfwright2419z, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you! Smiley Happy

 

I appreciate you have let me know about this issue that's preventing you from logging in to your account on your phone. Tell me, are you receiving an error message when trying to log in? Would it be possible for you to reply to me with a screenshot of it? That will be very helpful for me to check this further and determine what should we do next. In the meantime, if you need to reset your password, please follow these steps. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes