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Unable to log in to the app on iPhone 4.

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‎07-03-2017 22:56 - last edited on ‎07-04-2017 05:07 by Moderator Alum

‎07-03-2017 22:56 - last edited on ‎07-04-2017 05:07 by Moderator Alum

I can't log onto the Fitbit app on my iPhone 4 but I can log

on via the website on the same device. Also - my phone cant see the One device via Bluetooth. Please help.

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎07-04-2017 05:13

‎07-04-2017 05:13

@Keithlarks  Do you have an iPhone 4 or 4s?  An iPhone 4 does not support the app.

 

Supported Devices

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-04-2017 05:41

‎07-04-2017 05:41

Hello @Keithlarks, have a warm welcome to the Fitbit Community, it's great to have you on board. It's great to see you as well @LZeeW. Smiley Happy

 

@Keithlarks, as @LZeeW mentioned, the iPhone 4 is not supported by the Fitbit app, only the iPhone 4S. If you have a 4S and you have been able to log in in the past, please go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, restart your phone and try to log back in. 

 

Now, the reason your phone might not display your Fitbit One on the Bluetooth devices, is because the trackers get linked directly through the Fitbit app and not on the Bluetooth settings of your phone, only tracker that are able to receive notifications from a phone need an additional pair and will show on this list.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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