Unable to log in to the app on iPhone X.

[Ckat]

Hi,

I just purchased the flex 2 and cannot log onto the app on my iphone X IOS 11.

The error I am receiving is "Oops, something went wrong. Please try again. The request timed out."

I called customer service and they told me that the flex 2 was not compatible with my phone and to return the fit bit? I'm seeing that other people have had success in logging on and would really like to actually use it..

So far I have done the following:

- Turned off wifi/bluetooth

- Restarted the iphone multiple times

- Uninstalled and reinstalled the fitbit app

- Reset my password

- Checked that my date/time is set to automatic update

Help!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Ckat, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention and for letting me know the troubleshooting steps you've tried so far. Please note that the iPhone X is currently part of our supported devices and you should be able to create an account, log in to it and set up your Flex 2 on it. I sincerely apologize for the response provided by our Support Team. 

Now, if you're not able to log in to your account after creating it, please try the following:

1. Go to your phone Settings > General > About > Name
2. Remove any special characters or symbols.
3. Save your settings.
4. Attempt to login to the Fitbit app again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ckat]

Hi Marco,

I really appreciate your response.

Unfortunately changing the name did not work either and I only had letters in my name originally.

Is there any other solution?

Thank you!