Unable to log in to the app on my new phone.

[connyvn]

i bougth a new iphone installed the app but when i enter my credentials it says that account is already in use. in a way that is correct, i installed and used it on my previous phone. but how do i get it working on my new phone? anybody any idea? thanks in advance

Moderator Edit: Clarified Subject.

[SteveH · Accepted solution]

That sounds like you are trying to set up a new account in the app. When you go into the app there should be options for setting up a new account or signing in. You need to sign in using your existing id and password,

[connyvn]

thanks for your suggestion

it also helped charging my fitbit and resetting while charging.

"out of the blue"  bluetooth on my phone recognized the fitbit ans it  started wordking as usual.

[MarcoGFitbit]

Hello @connyvn, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@connyvn, I appreciate your participation in the Forums and for taking the time to update your thread and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!