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Unable to log in to the app

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‎01-26-2017 15:01 - last edited on ‎01-30-2017 08:56 by Moderator Alum

‎01-26-2017 15:01 - last edited on ‎01-30-2017 08:56 by Moderator Alum

Hi,

could anybody help with this....

I've tried to login in on my iPhone but when I enter my login details it searches and doesn't do anything. Then I tried to go for the forgot login option but an error message appears as below.  Please could someone advise? Thank you in advance image.png

 

Moderator Edit: Clarified Subject

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‎01-30-2017 06:27 - edited ‎01-30-2017 09:01

‎01-30-2017 06:27 - edited ‎01-30-2017 09:01

Hello @Dun17chris, thanks for joining us, it's great to have you on board! Smiley Happy

 

At this moment, in order to log in to your account in the Fitbit app, please go to your phone Settings, then to General > Date & Time and make sure the option Set Automatically is enabled. This is the reason you're receiving this error message. In case it's already enabled, disable it, restart your phone and enable it back. Additionally, if you're still not able to log in, please try to restart your password through our Password recovery site and then verify that you're able to log in through your online Dashboard. 

 

I hope this can be helpful, if there's anything else I can do for you please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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