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Unable to log in to the app.

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‎01-16-2018 11:56 - last edited on ‎01-18-2018 04:02 by Moderator Alum

‎01-16-2018 11:56 - last edited on ‎01-18-2018 04:02 by Moderator Alum

my iPhone 8plus wants me to login again!  this happens frequently and is very annoying.  but this time it will not take my email address or my password.  I tried to change my password but then it rejects my email address.  I tried turning the phone off and back on but that does not resolve it either.   Any ideas are appreciated!

 

Moderator Edit: Clarified Subject.+ Format

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‎01-18-2018 04:04

‎01-18-2018 04:04

Hello @dsatter, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. I appreciate you have let me know the troubleshooting steps you have tried so far. At this moment I would like to suggest you to restart your password once again, then try to log in to the Online Dashboard. If you're able to log in here, please try to log in to the app again. In case you're not able to, uninstall the app and reinstall it, then try again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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