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Unable to log in to the app.

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‎03-01-2018 07:19 - last edited on ‎03-03-2018 10:51 by Moderator Alum

‎03-01-2018 07:19 - last edited on ‎03-03-2018 10:51 by Moderator Alum

Hi, my Fitbit iOS app logged me out unexpectedly and I cannot log in again, getting a message "Oops, something went wrong. Please try again. An SSL error has occurred and a secure connection to the server cannot be made". I tried again, several times, no luck. I am able to see my profile online, my login works just fine, but the app is definitely misbehaving. Any suggestions? 

 

Moderator Edit: Clarified Subject.

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‎03-03-2018 10:53

‎03-03-2018 10:53

Hello @AltaHR.user, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment I would like to ask you to turn off WiFi on your phone and try to log in again. If you're still getting the same message, please reply to me with the following:

 

  1. Which iPhone model you're using?
  2. OS version currently running on your phone.
  3. When did you update the app for the last time?
  4. A screenshot of the error message. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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