Unable to log in to the app.

[Charitan]

I’ve read some post with my same issue and none of the troubleshooting suggestions are working. I’m unable to login to the app. I’ve tried the email reset. I can login via FB on a desktop still. I’ve received a case number but looking at some of the posts it seems as though the engineering team never responds.

Moderator Edit: Clarified Subject.

[Charitan]

Troubleshooting NOT Working ***

[MarcoGFitbit]

Hello @Charitan, I hope you're doing well, have a warm welcome to the Fitbit Community. 

Thanks for bringing this to my attention, I've came in contact with our Support Team and it seems your case was escalated to a higher tier of support as you're not able to receive the password reset email. I understand how important this is for you but please be assured that our team is working on this to provide you a prompt and proper resolution. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Alessap]

I have a similar issue, after being unable to login into m account to allow connection with my bluetooth scale, I decided to change my password. Now I can login and out in my desktop, but get a incorrect password in the app. Quite frustrating, so many issues I have had so far with fitbit.