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Unable to log in to the app.

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‎03-26-2018 15:43 - last edited on ‎03-27-2018 07:48 by Moderator Alum

‎03-26-2018 15:43 - last edited on ‎03-27-2018 07:48 by Moderator Alum

I’ve read some post with my same issue and none of the troubleshooting suggestions are working. I’m unable to login to the app. I’ve tried the email reset. I can login via FB on a desktop still. I’ve received a case number but looking at some of the posts it seems as though the engineering team never responds.

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎03-26-2018 15:43

‎03-26-2018 15:43

Troubleshooting NOT Working ***

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‎03-27-2018 07:54

In response to Charitan

‎03-27-2018 07:54

Hello @Charitan, I hope you're doing well, have a warm welcome to the Fitbit Community. Smiley Happy

 

Thanks for bringing this to my attention, I've came in contact with our Support Team and it seems your case was escalated to a higher tier of support as you're not able to receive the password reset email. I understand how important this is for you but please be assured that our team is working on this to provide you a prompt and proper resolution. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-13-2018 09:04

In response to MarcoGFitbit

‎07-13-2018 09:04

I have a similar issue, after being unable to login into m account to allow connection with my bluetooth scale, I decided to change my password. Now I can login and out in my desktop, but get a incorrect password in the app. Quite frustrating, so many issues I have had so far with fitbit.

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