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Unable to log in to the app.

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‎03-27-2018 19:06 - last edited on ‎03-28-2018 05:24 by Moderator Alum

‎03-27-2018 19:06 - last edited on ‎03-28-2018 05:24 by Moderator Alum

Says no internet connection, when I have internet connection.

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎03-28-2018 07:06

‎03-28-2018 07:06

Hello @Dfsfl, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment I would like to suggest you to turn off the WiFi on your phone, then try to log in, if you're able to log in, turn on WiFi again. If you're still unable to log in, please take a screenshot of the error message you're getting and reply to me with it so I can check this further. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-04-2018 05:26

In response to MarcoGFitbit

‎04-04-2018 05:26

There’s some kind of glitch in my app where I have to log out and log back in because it freezes up.  So I thought it would fix this but it didn’t. Nothing worked. The glitches seem to fix themselves within 24 hours, but I do loose some history. It fixed itself.

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‎04-04-2018 22:15

‎04-04-2018 22:15

I’m unable to log into the app as well.

 

I tried the suggestion above regarding the WiFi and I also uninstalled and reinstalled the app.

 

Nothing worked and I can still not log in.

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‎04-05-2018 04:47

In response to Jo1302

‎04-05-2018 04:47

Hello @Dfsfl, I hope you're doing well, thanks for taking the time to reply. It's nice to see you around @Jo1302, have a warm welcome to the Fitbit Community. Smiley Happy

 

@Dfsfl, I appreciate you have come back to me and let me know you're now able to log in to your account. Please note that the information synced to the app gets stored in our servers and it's not deleted. Additionally, Fitbit trackers can store up to 7 days of detailed information. In case this happens again, once you're able to log in and sync, please go to your online Dashboard to check if the information from the previous day appears here, as it's possible it hasn't loaded well in the app. 

 

@Jo1302, at this moment I would like to ask you to restart your password and in case you're still unable to log in to the app, please take a screenshot of the error you're receiving and reply to me with it so I can check this further. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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