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Unable to login

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‎04-13-2020 17:48 - last edited on ‎04-20-2020 15:25 by Fitbit Moderator

‎04-13-2020 17:48 - last edited on ‎04-20-2020 15:25 by Fitbit Moderator

Hello Fitbit! 

Help! My app keeps telling me to log in but when I do it says Please check that email and password are correct well I have requested new passwords 3 times! And it says the same thing?

 

Moderator edit: Subject for clarity 

 

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‎04-20-2020 15:24

‎04-20-2020 15:24

Hello there @Margaret-lin, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for your patience with this situation. I was informed by our Customer Support team that they already provided you assistance with this password issue, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else. 

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