Unable to manually log in an exercise.

[Pattymikes]

Manually logging exercise is not working. I enter the info in the log screen but it does not save to dashboard. I have updated the app, logged out of the app, turned my phone off then on and logged back in to app. Still nit working. This problem just started yesterday 5/25. 

Moderator Edit: Clarified Subject.

[LZeeW · Accepted solution]

Hello @Pattymikes and a warm welcome.  I am an iOS user.  I tried manually logging an exercise -- a totally bogus exercise, as I logged some time as yoga, while I was here reading.  It logged without any difficulty.  Try doing things in this order:

• Delete the app
• Turn your phone off, wait at least 30 seconds
• Turn your phone back on
• Re-download the app

If this does not work:

• What model iPhone are you using?
• What iOS system are you running?
• is your app version 2.94?

If it still does not work, we can try to get moderator attention to help you.

[MarcoGFitbit]

Hello @Pattymikes thanks for joining the Fitbit Community, it's great to have you on board. It's great to have you on board @LZeeW thanks for all your help. 

@Pattymikes first of all, I would like to apologize for the delay in the response. At this moment, if you have found @LZeeW's instructions to be useful, please mark the reply as a solution. This will be very helpful to other members of the Community facing the same situation. 

In case you need anything else, please feel free to reply. Have a great day. 

[Pattymikes]

Thanks so much!  Your suggestions were very helpful and worked. All good now. 

[MarcoGFitbit]

Hello @Pattymikes I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!