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Unable to open app update. It crashes before it fully opens.

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‎08-23-2016 11:16

‎08-23-2016 11:16

It's useless. I can't do anything. I'm one handed typing predicted type assist since April. I haven't worn my FitBitHR since one day, July 4, when we had a family gathering. That's the last day I synced it, anyway. I must not have paid much attention, because the time is wrong. I have surgery a week from today and wanted to sync it an show I'm not really running around happy go lucky. I'm more disabled than I ever was when I had brain surgery. I've made my name the same as my Twitter name, if anyone cares.
I can't update my FitBitHR. I don't have 2 hands to hold a phone or iPod.
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3 REPLIES 3

‎08-23-2016 12:05

‎08-23-2016 12:05

Hi @BeyondHamilton

 

Have moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎08-23-2016 17:53

In response to SunsetRunner

‎08-23-2016 17:53

Thank you.
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‎09-06-2016 09:16

In response to BeyondHamilton

‎09-06-2016 09:16

@BeyondHamilton Welcome to our Fitbit Community! First of all, I would like to say sorry about the situation you are going through. I hope you could get better soon.

 

Regarding the syncing issue, you could refer to this post. If you have already tried those steps, please contact our Support team so they can review your case and get you back on track.

 

@SunsetRunner Thanks for moving this post to the correct board.

 

Let me know if more questions arise my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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