Unable to pair Versa to my phone.

[eleyash]

I just got the versa today and am having so much trouble setting it up. It has 100% charge and will connect to bluetooth fine but when it gets to the part to put in the code that shows up all I get is an error message. I've already tried restarting the fitbit and my phone several times. I've deleted the app and reinstalled it. Turned off and on bluetooth and have forgotten every other bluetooth connection and deleted my old charge 2 from the app. Every single time the 4 digit code comes up it says "error operation cannot be completed." 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @eleyash, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you to follow these steps in order when trying to set up your Versa again:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.

I hope this can be helpful, give it a try and keep if the Versa is still not setting up correctly or if you're getting the same error, please reply to me so I can determine what should we do next. 

I'll be waiting to hear from you, have a nice day. 

[eleyash]

Yes I've tried those steps several times already and it just constantly gives me an error message. 

[MarcoGFitbit]

Hello @eleyash, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to ask you for a screenshot of the error message you're getting as well as the following information:

• iPhone model you're currently using.
• OS version running on your phone.
• App version currently installed on your phone (go to Account > Help to get it)

Thanks again for your patience and understanding, I'll be waiting for your reply.