11-19-2018
14:30
- last edited on
11-20-2018
06:09
by
MarcoGFitbit
11-19-2018
14:30
- last edited on
11-20-2018
06:09
by
MarcoGFitbit
So my fitbit ionic stopped syncing with my iphone. I unpaired and deleted it from the app so it was completely removed. Now it wont let me redo the setup process. It sends the pairing code to the phone but stays on the "connecting tracker" for 30+ minutes without pairing.
Moderator Edit: Clarified Subject.
11-20-2018 06:16
11-20-2018 06:16
Hello @maveric01, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with your Fitbit Ionic. If you have removed the watch from your account and are having trouble adding it back, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then try to set it up once again. Now, if this doesn't seem to work, please try the following steps:
I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.