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Unable to pair back Ionic that was removed from the account.

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So my fitbit ionic stopped syncing with my iphone. I unpaired and deleted it from the app so it was completely removed. Now it wont let me redo the setup process. It sends the pairing code to the phone but stays on the "connecting tracker" for 30+ minutes without pairing.

 

Moderator Edit: Clarified Subject.

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Hello @maveric01, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with your Fitbit Ionic. If you have removed the watch from your account and are having trouble adding it back, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then try to set it up once again. Now, if this doesn't seem to work, please try the following steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Ionic by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Ionic one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

 

Marco G. | Community Moderator, Fitbit

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