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Unable to pair my Fitbit device to the app / Unable to add food logs.

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‎07-17-2018 07:12 - last edited on ‎07-18-2018 06:53 by Moderator Alum

‎07-17-2018 07:12 - last edited on ‎07-18-2018 06:53 by Moderator Alum

Hi,

 

I have updated my iPhone to the most recent iOS software. I have switched my phone off & back on again. I have turned my Bluetooth off & on again. None of this has enabled me to:

1. Allows my phone to find my fitbit in the Bluetooth devices

2. Pair my fitbit to my 

3. Refresh my fitbit app

4. Add food the the fitbit app

5. Recognisemy fitbit is being refreshed

 

Please can you help?

 

Thank you,

Louise

 

Moderator Edit: Clarified Subject.

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‎07-18-2018 07:33

‎07-18-2018 07:33

Hello @Lousey77, I hope you're doing well, it's always a pleasure for me to welcome new members to the Fitbit Community. Smiley Happy

 

I appreciate you have brought this to my attention. Please note that unless you enable Notifications or All-day Sync, it's possible your Fitbit device will not appear in the Bluetooth devices of your phone as it has not established a Bluetooth connection through these features. 

 

Now, if you're having trouble setting your tracker to your Fitbit account:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Fitbit device
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

Would it be possible for you to provide me more details about the issue you're mentioning with "Refresh my Fitbit app" and "Recognize my Fitbit being refreshed"? That will be very helpful for me to check this further. 

 

Now, if you're still having trouble with food logs using the new update, please force-quit the app. If this doesn't work, restart your phone, open the app and try again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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