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Unable to pair

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‎06-30-2018 20:49

‎06-30-2018 20:49

Unable to pair iPhone 6 n fitbit Charge 2

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‎07-01-2018 04:46

‎07-01-2018 04:46

Hello @carriesells when you say that your unable to pair, wheat error are you getting? You are not doing this through the phones Bluetooth screen, correct? 

The setup process needs to be done completely through the Fitbit app . The user does not pair the tracker to the phone. 

 

How do I set up my Fitbit device?
Set up and get started using your new device.
Why can't I set up my Fitbit device?
Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device.
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