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Unable to post in groups

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‎10-18-2021 20:04 - last edited on ‎10-19-2021 10:38 by Fitbit Moderator

‎10-18-2021 20:04 - last edited on ‎10-19-2021 10:38 by Fitbit Moderator

Every time I try to post to groups or even to friends my picture disappears. It stays for a few seconds and it just disappears! 

 

 

Moderator Edit: Clarified subject

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‎10-19-2021 10:42

‎10-19-2021 10:42

@CrystalMills Welcome to the Community Forums. 

 

Thanks for the details shared in your post. To help you out with your inquiry, could you please confirm if the pictures disappear from the Community Feed from the Fitbit app? If that's correct, I'd recommend to try the following steps:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated.
  3. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back one screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app, log back in and try posting in Feed.

 

If the issue persists, please let me know so I can work on this with you. If you get an error message, please take a screenshot and attach it in your reply as described here.

 

Catch you later. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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