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Unable to receive Notifications after changing phones.

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‎08-23-2018 02:52 - last edited on ‎09-05-2018 08:34 by Moderator Alum

‎08-23-2018 02:52 - last edited on ‎09-05-2018 08:34 by Moderator Alum

I had an iPhone 6 and it is still currently working (part of the time), but I replaced it with an iPhone 7. I no longer receive texts on my FitBit after updating this. I tried tons on troubleshooting suggestions online to no avail.. I welcome any suggestions! 

 

-I reinstalled the FitBit

-I forget the device on bluetooth on both phones

-Restarted the fit bit

-Checked notifications on my phone and FitBit

Help!

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎08-23-2018 05:07

‎08-23-2018 05:07

Hey, sorry to see you having an issue, you could try contacting Fitbit Support to get this solved. 😀

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‎09-05-2018 08:37

In response to ItzKelzHere

‎09-05-2018 08:37

Hello @CityLove83, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @ItzKelzHere, I hope you're doing well. Smiley Happy

 

@CityLove83, first of all I would like to apologize for the delay in my response. I appreciate you have let us know the troubleshooting steps you've tried so far. At this moment I would like to ask you to restart your Charge 2 and make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, a vibration and a message will let you know if Notifications have been turned ON or OFF. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

 

  • Allow Notifications
  • Show on Lock Screen
  • Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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