Unable to receive Notifications on Charge 2.

[snowak426]

My Fitbit Charge 2 is syncing with my IPhone 7 and use to receive messages, etc. but now it is not.  How do I fix this?  Thank you in advance for any help.

Moderator Edit: Clarified Subject.

[SteveH]

A common cause of this with the Charge 2 is where it is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the fitbit. Could this be what's happening here?

[MarcoGFitbit · Accepted solution]

Hello @snowak426, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. It's always great to see you @SteveH, thanks for all your help. 

I appreciate you have brought this to my attention. As @SteveH mentioned, it's possible the Do Not Disturb mode has been activated by mistake on your Charge 2, press down the button on the side for 2 seconds while on the clock face, a vibration and a message will let you know if Notifications have been turned off or on 

If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[snowak426]

Thank you for the information.  I did all the steps and it did not work immediately but the next morning it started working.  

Thank you!

[MarcoGFitbit]

Hello @snowak426, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!