Unable to receive friend requests in app.

[JMFelipe16]

I am not seeing any friend request in the app. The whole section disappeared. I keep getting email notifications but nothing in the app. Anyone else having this problem?  

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JMFelipe16, have a warm welcome to the Fitbit Community, it's great to have you on board! 

I appreciate your participation in the Forums and for bringing this situation to our attention. Tell me, since when have you experienced this issue? Have you tried to force-quit the app and open it again to check if friend requests arrive? If so, I would like to ask you for a screenshot of what you're able to see in the app and the missing section, this will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[JMFelipe16]

Hi,  thank you for replying. I have forced stopped so many times and deleted my app and reinstalled the app twice. How do I add a screenshot?

[chrisl1628]

hi and welcome

to do a screenshot on the iphone

press the power button and home button at the same time

just curious

when you reinstalled the app, have you been able to connect you fitbit to the app fine?

[JMFelipe16 · Accepted solution]

Hi Chris.  I know how to do a screenshot but couldn’t add it to the conversation. But now I can. Ugh 😑. See below. 

Yes. My watch has been fine with the app. I have even reset my watch too thinking that may help.  But nothing. ☹️ 

[QuiltyGirl]

I have this same problem. The entire friend request section disappeared on the app. No notifications on app either, just through the email. I can only go through notifications online and find friend requests to view, but I miss the list that I could quickly scroll through and accept or ignore. I've noticed this for at least a week now.

[QuiltyGirl]

How is this solved? There is no solution to the friend request on this post. 

[JMFelipe16]

Yeah there really wasn’t a solution other than it’s working now for me. I wish I had more for you ☹️    Keep pushing for one for you. There has to be a problem that they haven’t identified yet. 

[SunsetRunner]

Hi everyone. I can assure you that Fitbit is aware of the problem and working on it. In the meantime, there is a work around. Go to the online Dashboard and click on the Notifications icon. 

When you click on the Notifications icon, you should be able to see your friend requests. 

A side thought — if you cannot see friend requests in the app, please make sure that your iPhone is updated to the latest iOS ... and that your app is also updated. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well, it's nice to see you around. I hope you're doing well @SunsetRunner, thanks for all your help. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment our team is aware of an issue affecting friend requests in the app and they're working to resolve it as soon as possible. Once we have more information to share with you about this situation, we'll make sure to post it here in the official Forums. 

In the meantime, please go to the online Dashboard as @SunsetRunner suggested an check the Notifications icon. Thanks for your patience and understanding, in the meantime, if there's anything else we can do for you, please feel free to reply.