05-18-2018
12:50
- last edited on
05-26-2018
04:02
by
MarcoGFitbit
05-18-2018
12:50
- last edited on
05-26-2018
04:02
by
MarcoGFitbit
I first had the blaze which worked perfectly with my iPhone 6. When I upgraded to the iPhone X my text notifications stopped working. I assumed it was a fluke and after speaking with Fitbit support was out of options for fixing it.
I recieved the Versa for mother’s day and have the same problems therefore I assumed the issue wasn’t with the Fitbit but with the phone itself. After showing out in the phone store and requesting a new one through my warranty I realized my text notifications come through when I turn off iMessage . I sincerely hope I do not have to pay for an iPhone X because for a Fitbit error!
05-26-2018 04:07
05-26-2018 04:07
Hello @DenaZ08, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention and for letting me know you have already contacted our Support Team. At this moment I would like to ask you to reply to me with the troubleshooting steps you've already tried with our Support Team. Also, when you mention your notifications come through when you "turn off iMessage", does that mean you disable notifications for that app inside your phone Settings?
Having this information will be very helpful for me to check this issue further. Thanks for your patience and understanding, I'll be waiting for your reply.
05-26-2018 05:41
05-26-2018 05:41
05-28-2018 05:02
05-28-2018 05:02
Hello @DenaZ08, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have clarified this with me and for trying the troubleshooting steps provided by our Support Team. I'm very glad your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
10-12-2018 06:14
10-12-2018 06:14
You are not able to receive imessage notifications on iPhone X and similarly other iPhone users also face same problem. I think https://windowserrors.org/imessage-on-pc/ contain the solution of this error. You must go there to acknowledge the solution.