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Unable to receive text Notifications on my device.

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I have iPhone 8plus and not receiving my text messages through my Fitbit 

 

Moderator Edit: Clarified Subject.

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Hello @Terrielee, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Which tracker or watch are you currently using? Have you restarted it already? Are you only having trouble receiving text Notifications or Notifications in general? If you're having trouble with all Notifications, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

Additionally, if you're only having trouble receiveing Text Notification, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

 

NuNot.png

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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