07-10-2017
22:23
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07-11-2017
06:40
by
MarcoGFitbit
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07-10-2017
22:23
- last edited on
07-11-2017
06:40
by
MarcoGFitbit
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I have iOS on my iPhone 7+ and my Fitbit will receive calls but not text and I need help please 😫
Moderator Edit: Clarified Subject.

07-11-2017 07:21
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07-11-2017 07:21
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Hello @Heath2000, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you!
As expected with any beta OS, some of the apps might not work correctly, including the Fitbit app. Nevertheless, I would like to suggest the following troubleshooting in order for your tracker to receive Notifications once again, please remember to sync your tracker before attempting these steps:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this device.
- Uninstall the Fitbit app.
- Restart your phone.
- Reinstall the Fitbit app and set up your tracker as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
- Go to Account > your tracker > Notifications and enable them once again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

07-11-2017 11:59
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07-11-2017 11:59
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There was a new iOS 11 Beta released to developers yesterday. My notifications are working fine so far since I've installed it. 🙂

09-22-2017 16:43
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09-22-2017 16:43
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This doesn't work. Nothing I have tried works. I have done everything that every single post has told me to do. I have researched on internet. I am wasting so much time. Can someone not figure this out? This has happened before on all of my different trackers, especially when ios updates. There has to be a simple solution.

