Unable to receive verification email.

[Hairofthedog]

I’ve done my iPhone update, & my fitbit app asked me to sign in to my app, which I did, it then said email would be sent for verification, but I haven’t received this, I’ve tried a few times, I’ve looked in to my spam mail nothing there so don’t know what to do. 

I’ve cancelled & reloaded my app, also turned my phone off & back on nothing seams to be working x please help. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Hairofthedog, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Did you try sending the verification email through the app or through the online Dashboard? In either case I would like to ask you to check your email for any typos that might be preventing your inbox from receiving the email. Additionally, please remember that the email can take up to 24 hours to arrive to your inbox. 

If after trying this, you're still unable to receive the verification email, please let me know, I'll be happy to continue helping you. 

[Hairofthedog]

I’ve tried both ways, & checked my email address it’s been over 24hrs
Thanks Anita

Sent from my iPhone

[MarcoGFitbit]

Hello @Hairofthedog, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps I've provided earlier. I've noticed that you already have a case being handled by our Support Team and that you have just replied to them. 

At this moment I have contacted them and they will be handling your issue from now on. Please expect a response in your inbox very soon. 

Thanks for your patience and understanding; once you get a reply, please let me know if you were able to restart your password and if you need anything else, please feel free to reply. 

[Hairofthedog]

It’s been 7 days since I last heard anything & I still can’t use my app. 

[MarcoGFitbit]

Hello @Hairofthedog, I hope you're having a nice day, thanks for reply. 

I appreciate you have brought this to my attention, I came in contact with our Support Team about your case and it seems it has been escalated to a higher level of support. I appreciate your patience towards this situation and I would like to ask you for a bit more of patience while our team resolves your issue. 

Please don't hesitate to reply again in case you need anything else, I'll be happy to help.