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Unable to reset password and email account is locked.

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‎10-30-2017 05:52 - last edited on ‎11-02-2017 05:28 by Moderator Alum

‎10-30-2017 05:52 - last edited on ‎11-02-2017 05:28 by Moderator Alum

So my problem is my original email account is locked, which is used for my account.....and I have misplaced my password, my iPhone and iPad app now require me to re-login, but I can't as cannot reset the password as it sends a link to my now inaccessible old email account......any suggestions not please?

 

cannot reset the email to my new account, as need the password to do that on the website,,,,,,luckily my account is active vie the website

 

Moderator Edit: Clarified Subject.

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‎11-02-2017 06:32

‎11-02-2017 06:32

Hello @Sihr2, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I was checking your situation with our Support Team and it seems you already have a case open with them and they have already sent you a response. At this moment, they will be handling your password reset related case. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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