01-09-2018 14:13 - edited 01-09-2018 15:08
01-09-2018 14:13 - edited 01-09-2018 15:08
I'm unable to search any new foods. I can only select from the frequent and recent.
Is there an issue with the ios app and syncing using mobile's data?
Answered! Go to the Best Answer.
01-09-2018 15:44
01-09-2018 14:57
01-09-2018 14:57
Just because there are only three tabs in the app's log food page, "frequent", "recent" and "custom" that is only so you can scroll through those for easy selection. They do not inhibit you from searching the Fitbit database for foods.
For instance, I don't believe I have ever eaten "Dipsy Doodles" in my lifetime or at least since I got my first Fitbit in December of 2014.
But there they are:
Hope this helps and welcome to the boards.
01-09-2018 15:02 - edited 01-09-2018 15:11
01-09-2018 15:02 - edited 01-09-2018 15:11
I believe you may have misunderstood my issue.
I receive no results when I search any item and it only seems to be when I am using my mobile data.
It is working fine on WiFi.
EDIT - My Fitbit app will not sync any data unless I am connected to WiFi
01-09-2018 15:24
01-09-2018 15:24
Ahhhhhh.
And I bet the words "Connect to a network" is displayed in the search box.
Good luck - and once again - welcome to the boards.
01-09-2018 15:36
01-09-2018 15:36
Thank you for the info, although I have tried that also.
I have attempted all means of possible solutions:
Turning data on and off for the Fitbit app in settings
Turning of background app refresh
Uninstalling the app and reinstalling
Switching my phone on and off and hard reset
And still no luck syncing on mobile data
Thank you
01-09-2018 15:44
01-09-2018 15:44
FIXED!
Updated my software and it is now working!!
01-09-2018 15:49
01-09-2018 15:49
One last thing - when you bring up the app dashboard, do you have the red banner across the page that tells you to connect to the internet to display historical data? And sync, of course, but it doesn't say that.
I suspect not but the reason I ask is because that is what I get when I turn off cellular data for the app in settings?
If you don't then the app thinks you have access to the net which makes this quite baffling. Doesn't solve your issue, but wow.
One last gasp at trying to help: which iPhone, iOS and version of the Fitbit app do you have?
01-09-2018 15:50
01-09-2018 15:50
Whoa - fixed in time it took me to create my last post - Good Job!!!
07-07-2021 19:04
07-07-2021 19:04
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