Unable to search food or sync using mobile data but works on WiFI

[MarieKova]

I'm unable to search any new foods. I can only select from the frequent and recent. 

Is there an issue with the ios app and syncing using mobile's data?

[MrMarv]

@MarieKova -

Just because there are only three tabs in the app's log food page, "frequent", "recent" and "custom" that is only so you can scroll through those for easy selection. They do not inhibit you from searching the Fitbit database for foods.

For instance, I don't believe I have ever eaten "Dipsy Doodles" in my lifetime or at least since I got my first Fitbit in December of 2014.

But there they are:

Hope this helps and welcome to the boards.

[MarieKova]

I believe you may have misunderstood my issue.

I receive no results when I search any item and it only seems to be when I am using my mobile data.

It  is working fine on WiFi.

EDIT - My Fitbit app will not sync any data unless I am connected to WiFi

[MrMarv]

@MarieKova -

Ahhhhhh.

And I bet the words "Connect to a network" is displayed in the search box.

1. Go to your phone settings.
2. Scroll down past the Apple apps to the 3rd party apps section and select Fitbit
3. Scroll down to the bottom of the Fitbit page and see if "Cellular Data" is on. If not, turn it on and you should be good to go.

Good luck - and once again - welcome to the boards.

[MarieKova]

Thank you for the info, although I have tried that also.

I have attempted all means of possible solutions:

Turning data on and off for the Fitbit app in settings

Turning of background app refresh

Uninstalling the app and reinstalling

Switching my phone on and off and hard reset

And still no luck syncing on mobile data 

Thank you 

[MarieKova · Accepted solution]

FIXED!

Updated my software and it is now working!! 

[MrMarv]

@MarieKova -

One last thing - when you bring up the app dashboard, do you have the red banner across the page that tells you to connect to the internet to display historical data? And sync, of course, but it doesn't say that.

I suspect not but the reason I ask is because that is what I get when I turn off cellular data for the app in settings?

If you don't then the app thinks you have access to the net which makes this quite baffling. Doesn't solve your issue, but wow.

One last gasp at trying to help: which iPhone, iOS and version of the Fitbit app do you have?

[MrMarv]

@MarieKova

Whoa - fixed in time it took me to create my last post - Good Job!!!

[omar0x01]

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