Unable to see floors, calories burned and distance on the Dashboard.

[Sarah67]

My phone (iPhone) used to display Steps(stairs), calories used, distance in miles, etc and they all disappeared. How do I get those displays back on my phone? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Sarah67, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Tell me, are you not able to see the tiles for floors, calories burned and distance in the app or are the tiles not showing any information? If you're not able to see the tiles, usually when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

If the tiles are not showing information and you're able to sync your tracker, please take a screenshot of the app Dashboard and reply to me with it so I can check this further.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.