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Unable to set up Alta on iPhone 6

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‎01-01-2018 10:15 - last edited on ‎01-02-2018 06:28 by Moderator Alum

‎01-01-2018 10:15 - last edited on ‎01-02-2018 06:28 by Moderator Alum

Trying to set up my Alta. It shows that the app found my Fitbit and is setting up but never connects fully. It doesn’t show up as paired with my iPhone 6. 

 

Any suggestions?  Thanks 

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎01-01-2018 10:55

‎01-01-2018 10:55

Hello @SophG

Mine sometimes shows its not connected and it still sync's. 

Have a look at this video for set up and see if anything was missed. 

 

https://community.fitbit.com/t5/Alta/Get-help-for-your-Fitbit-Alta/m-p/1231200#U1231200

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎01-02-2018 06:30

In response to ACG

‎01-02-2018 06:30

Hello @SophG, have a warm welcome to the Fitbit Community, it's great to have you on board. Thanks for all your help @ACG, it's nice to see you around. Smiley Happy

 

@SophG, if you're having trouble after checking the video @ACG kindly posted, please restart your Alta, then leave it plugged in and charging. Restart your phone and try to set up your tracker once again:

 

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When you're asked to pair your Alta with your phone, tap on Pair and continue. 

I hope this can be helpful, give it a try and let me know the outcome! 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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