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Unable to set up Fitbit One after removing it from account.

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‎02-05-2019 11:48 - last edited on ‎02-06-2019 06:36 by Moderator Alum

‎02-05-2019 11:48 - last edited on ‎02-06-2019 06:36 by Moderator Alum

So I just found out two days ago that I can use both my ONE and my Blaze; this is great b/c I work from home at a desk all day and I don't like wearing my 'watch' all day.  So I had both of them synced and working for a day.  Now my phone's Bluetooth won't recognize or find my ONE. 

 

I removed the ONE from my app; am doing an update on my phone at the moment.  If it still won't recognize it any ideas on how to fix it??  I really like the idea of using both and going back and forth. 

 

Moderator Edit: Clarified Subject.

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‎02-06-2019 06:38

‎02-06-2019 06:38

Hello @wvmomma, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for having tried to troubleshoot this issue. Please note that your One will not sync nor pair through the Bluetooth settings on your phone but through the Fitbit app. If you're having trouble setting it back, I would like to suggest you the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Fitbit One:
    1. Plug your charging cable into your computer.
    2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
    3. Hold down your tracker's button for 10-12 seconds.
    4. Remove your tracker from the charging cable and press its button until the screen turns on
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the One one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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