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Unable to set up Fitbit device with new iPhone.

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‎01-16-2019 20:20 - last edited on ‎01-17-2019 07:53 by Moderator Alum

‎01-16-2019 20:20 - last edited on ‎01-17-2019 07:53 by Moderator Alum

I have a new iPhone and my Fitbit won’t connect to it. I don’t have my old iPhone. Does anyone have any ideas?

 

Moderator Edit: Clarified Subject.

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‎01-17-2019 08:14

‎01-17-2019 08:14

Hello @kmtreid8, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Which device are you trying to set up? Have you restarted your phone and your device already? If so, I would like to suggest you to try the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your device again
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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