09-25-2018 14:29 - last edited on 09-26-2018 06:47 by MarcoGFitbit
09-25-2018 14:29 - last edited on 09-26-2018 06:47 by MarcoGFitbit
Since Sunday the Flex2 stopped syncing I have restarted device numerous times and deleted app and reinstalled eventually deleted the flex 2 but now for two days every time I try to set up a device on the app I have Unexpected Error try again later
I have an IPhone SE ... also trying customer support only produces a blank page also web log in also only produces a blank page .... what else can I try please
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
09-26-2018 08:35
09-26-2018 08:35
Thank you I have tried all you suggested and still I only get this error message as soon as I get to the privacy statement ... cannot get any further at all
09-26-2018 06:51
09-26-2018 06:51
Hello @Sabasue, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums, for having reported this to us and for letting us know about the troubleshooting steps you've already tried. At this moment I would like to suggest you to update the Fitbit app in case you haven't done it yet, then try the following:
If you get an error message again, please reply to me with a screenshot so I can check this further. Thanks for your patience and understanding, give these steps a try and let me know in case you need anything else.
09-26-2018 08:35
09-26-2018 08:35
Thank you I have tried all you suggested and still I only get this error message as soon as I get to the privacy statement ... cannot get any further at all
09-26-2018 10:04
09-26-2018 10:04
Sorry not an acceptable solution... still no success very frustrating as in July it would not sync for two and half weeks and now again in September....